We will endeavour to deliver all personalised goods within 21 days of confirmation of order, although we will do our utmost to deliver earlier. 'In- stock', non-personalised items are normally sent within 72 hours.
Click and Collect (Free Click & Collect from AlleyCatz Hersham. Please see your Order Update email for information as to when it will be available in store): If you wish to come to the store to collect- you will be notified by email or phone when your order is ready for collection.
Shipping: Once your order is Completed, it will be shipped via Courier (or Royal Mail if your order value was under £10). You will be offered a one hour delivery slot which you can amend and you will be notified by text or email. Please note that Courier is based on the date that your order is Completed as opposed to the date it is placed- please allow up to 21 days for personalisation.
Free School Delivery: please check with your school before selecting this option.
International Shipping: please email firstname.lastname@example.org with your requirements and we will email an amount which you then type into the International Shipping box on Checkout.
Shipping Costs are
Royal Mail Under £10 - £3.85
DPD/Courier up to £40 - £4.95
DPD/Courier up to £130 - £7.95
DPD/Courier over £130 - £9.95
Courier is Week day only - when ALL products are ready for dispatch